Onsite›Privacy Policy

Privacy Policy

Updated June 22, 2026

Welcome to the Onsite Wellness site and related site, and digital and online services. This site, along with our affiliated website – experienceonsite.com, experiencemilestones.com, Onsite Online, Onsite Wellness House, Onsite Adventures, and Onsite Foundation (collectively “Onsite,”the “Site(s),” or the “Websites”) – is referred to throughout this document as the “Sites.”

We are committed to the care and improvement of human life. Part of that commitment is protecting your personal information (defined below). We want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Onsite Site or Sites should consult the Onsite Site or Sites Terms of Use. We maintain information confidentiality and comply with applicable regulatory regulations.

This privacy policy covers our online privacy practices with respect to the use and/or disclosure of information we may collect from you when you access or use our website, portals, and any other websites or applications we may provide that link to this Privacy Policy with regard to any services provided through the Sites (collectively, our “Services”). This Privacy Policy applies to all Sites where it is posted.

INFORMATION NOT COVERED BY THIS PRIVACY POLICY

The Services are provided by the website owner identified on the website homepage (“we,” “us,” or “our”). This Privacy Policy does not apply to information collected through other means, such as by telephone or in person or by other third parties that are not part of our Services. Please review our privacy practices or write to us at the address below if you have any questions:

Onsite Wellness Group, LLC

Attn.: Privacy Request

1044 Old Highway 48 North

Cumberland Furnace, TN 37051

This Privacy Policy does not apply to “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Our use and disclosure of Protected Health Information is set forth in the Onsite Wellness Group Notice of Privacy Practices, which can be accessed at the bottom of the facility website.

INFORMATION COLLECTED THROUGH THE WEBSITE

When you access or use our Sites, portals, or other digital services, we may collect personal information that you voluntarily provide to us, as well as information automatically collected through your interactions with our online services. We process this information to provide our customers with better services, operate and improve our website and digital platforms, communicate with you, personalize content, support analytics and advertising activities, maintain security, and comply with applicable legal and regulatory obligations.

This Policy is intended to provide you and our customers with a clear and meaningful description of personal information we process, the purpose of processing such information, the categories of third parties to whom personal information may be disclosed, and the methods available for consumers to exercise applicable privacy rights, including rights related to targeted advertising and the sale of personal information.

Categories of Personal Information Collected

Depending on how you interact with our websites or Services, we may collect the following categories of personal information:

Identifiers, such as name, postal address, email address, telephone number, IP address, device identifiers, and account credentials;
Demographic information, including date of birth and general geographic location;
Internet or electronic network activity information, including browsing activity, search history, interactions with webpages, advertisements, email, and online content;
Device and technical information, including browser type, operating system, mobile device information, referral URLs, session activity, and diagnostic data;
Commercial and transactions information, including payment information and records of products or services obtained;
Health-related information voluntarily submitted through forms, patient portals, scheduling tools, or other online services;
Communications and correspondence submitted through forms, surveys, chat tools, support requests, or other interactions; and
Inferences and audience characteristics derived from online activity or interactions with the Sites or advertisements.

Information Collected Automatically Through Cookies and Tracking Technologies

When you visit or interact with our website or our service providers, we may automatically collect information through cookies, pixels, web beacons, tags, scripts, software development kits (SDKs), session replay technologies, analytical tools, and similar technologies (collectively, “Tracking Technologies”).

Cookies are small text files stored on a user’s browser or device when visiting a website. Cookies help us recognize users, remember preferences and settings, maintain sessions, analyze website traffic, and support personalization, analytics, and advertising functions. You can set your browser or operating system to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please be aware that some parts of our Sites may then be inaccessible or not function properly. Our service providers and we may use cookies and similar technologies to recognize your browser or device, remember preferences, understand website usage, support analytics, improve website performance, and measure or support marketing communications where permitted. You may manage cookies through your browser or device settings. If Onsite makes a website cookie preference tool available in the future, you may also use that tool to manage your preferences

Pixels, Tags, and Web Beacons
- Pixels (sometimes referred to as “tracking pixels or pixel tags”) are small pieces of code or transparent graphic images embedded in webpages, emails, or advertisements that collect information about user interactions, such as page visits, email opens, advertisement views, or conversions. Pixels are commonly used for analytics, advertisement measurement, and remarketing activities.
- Tags are snippets of code placed on a website or application that enable functionality related to analytics, advertising, performance monitoring, user behavior tracking, or third-party integrations. Tags may trigger the collection or sharing of information with service providers, advertising partners, or analytics platforms.
- Web Beacons (also referred to as “GIFs,” “beacon tags,” or “single-pixel GIFs”) are small electronic images or pieces of code embedded in webpages or emails that allow us to determine whether a page was viewed, an email was opened, or certain content was interacted with. Web beacons are often used in conjunction with cookies for analytics, website management, and advertising purposes.
- Pages on our websites, digital advertisements, or emails we send may contain small electronic files known as pixels, tags, web beacons, clear gifs, or similar technologies. These technologies may help us count visits, understand whether an email was opened, understand whether links were clicked, measure the performance of content or campaigns, and verify website or system performance.

Session Replay is a tool that records and recreates a user’s interaction with a website or application to help organizations understand how users navigate and engage with digital services. These technologies may capture information such as mouse movements, clicks, scrolling activity, keystrokes entered into non-sensitive fields, page navigation, device information, and interaction patterns. Session replay technologies are commonly used for website analytics, troubleshooting, performance monitoring, usability improvements, fraud detection, and user experience optimization. We do not intend for session replay or similar tools to capture sensitive health-related information, treatment information, admissions information, payment information, or form-field content.

These tracking technologies may collect information regarding:

IP addresses and approximate location;
Browser and device characteristics;
Website usage activity and navigation behavior;
Pages visited, links clicked, and search activity;
Advertising interactions and campaign engagement;
Session duration, timestamps, and referring URLs;
User preferences and settings;
Behavioral analytics and interaction data.

We use these technologies to:

Operate, maintain, and secure our website and Services;
Improve website performance, functionality, and user experience;
Analyze traffic patterns and website engagement;
Personalize website content and communications;
Conduct analytics and research activities;
Deliver and measure advertising and marketing campaigns; and
Support targeted advertising and remarketing activities.

Do Not Track and Global Privacy Control Signals

Certain web browsers and browser extensions permit users to send signals indicating a preference that their online activities not be tracked (“Do Not Track” or “DNT”) or that their personal information not be sold or shared through browser-based opt-out preference signals, including Global Privacy Control (“GPC”) signals.

Because there is no universally accepted standard for recognizing or responding to Do Not Track signals, our website may not respond to all DNT browser signals.

Analytics, Targeted Advertising, and Sharing of Personal Information

We may use third-party analytics and advertising technologies, including service providers by Google, Meta, and other advertising, analytics, and social media partners. These technologies may include:

Google Analytics;
Google Ads and Google remarketing technologies;
Meta Pixel;
Conversion tracking technologies;
Audience matching and social media advertising tools;
Session replay and heatmapping technologies; and
Cross-device and behavioral advertising technologies.

These third parties may collect personal information and online activity over time and across different websites, social media platforms, applications, devices, and services for analytics, advertising, attribution, audience development, and marketing purposes.

In certain circumstances, the disclosure of personal information collected through cookies, pixels, analytics tools, advertising technologies, and similar technologies may constitute a “sale” of personal information or processing for “targeted advertising” under applicable state privacy laws, including the Tennessee Information Protection Act (“TIPA”). Categories of personal information that may be sold or shared for targeted advertising purposes include identifiers, device information, internet activity information, online identifiers, geolocation data, and inferences derived from browsing behavior.

Categories of third parties to whom personal information may be sold, disclosed, or shared for targeted advertising or analytics purposes may include:

Advertising networks;
Data analytics platforms;
Social media platforms;
Marketing and advertising partners;
Audience measurement providers; and
Technology vendors and service providers.

Disclosure of Your Information

We may share the information we collect about you to third parties who we have engaged to help us provide the Site, as well as the services available through our Site. Your Personal Data may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business; any such use of Personal Data that includes protected health information will comply with our Notice of Privacy Practices and any authorization you have provided. Advertising and marketing partners may receive and use your Personal Data to assist us with our advertising and marketing efforts.

We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.

We may also disclose your Personal Data:

to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Onsite about our Sites users are among the assets transferred;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information;
with your consent;
to comply with any court order, law, or legal process, including responding to any government or regulatory request;
to affiliates to market their products or services to you if you have purchased our services and if you have not opted out of these disclosures;
to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Onsite, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Email Communications, Newsletters, and Related Services

If you voluntarily provide your email address for a newsletter, event, resource, or general communication, we may use your email address to send Onsite communications and measure engagement with those communications. Where permitted by law and consistent with your choices and consent, we may also use general newsletter or educational-content subscriber information to personalize communications or support advertising audiences on platforms such as Meta/Facebook, Instagram, Google Ads, or similar advertising partners.

Emails we send may use pixels, links, or similar technologies to help us understand whether an email was opened, whether links were clicked, and how recipients engage with our communications. We use this information to measure communication performance, improve content, and better understand general engagement.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting our office.

Email communications that you send to us through website links or standard email may not be automatically encrypted. It is possible that unencrypted email communications could be accessed or viewed by another internet user while in transit. Please avoid including sensitive health, clinical, admissions, or treatment information in general email communications unless you are using an approved secure channel.

SMS Messaging & Data Collection

If you sign up to receive text messages from us on any of our Sites, you are consenting to receive text messages related to your relationship with Onsite, including updates related to your visits, your account, billing notifications, and care management.

You can opt out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from.

Surveys

We may occasionally ask visitors, subscribers, participants, alumni, or other audiences to complete surveys. Survey information may be used in an aggregated or de-identified form to help us understand needs, improve experiences, evaluate communications, or improve our services. If we request personally identifying information for follow-up, you may choose whether to provide it. Survey information that identifies an individual will be shared only with people or service providers who need it to respond to the request, operate the survey, or perform related data management services, and only as permitted by law.

Choices About How We Use and Disclose Your Personal Information

We do not control the use of cookies provided by other third parties, nor do we manage the information collected by other third parties. These third parties may aggregate the information collected and use the information for their own purposes in accordance with their own privacy policy.

We strive to provide you with choices regarding the Personal Data you provide to us. For each of the following, you may choose to opt out by writing to our office address located below (allowing thirty (30) days of processing time):

Promotional Offers from Onsite;
Disclosure of Your Information to Affiliates; and
Targeted Advertising.

Please be advised that if you opt out of targeted advertising, you may still see ads, but they may be less relevant or not based on your online activity.

You may manage cookies through your web browser settings or device settings. Should Onsite create a website cookie preference tool in the future, you may use that tool to manage your preferences.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

You may notify us by writing the office address below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible, or to delete your account. We cannot completely delete your personal information except by also deleting your account with us. We may not be able to accommodate your request if we believe it would violate any law or legal obligation or if we have a legal basis to maintain it, or if it would cause the information to be incorrect.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us. We may have a legal basis or obligation to maintain medical and other information about you to provide care and treatment or to comply with our professional, legal, and other obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of information under our control. We limit access to information based on role and need, and we use security measures appropriate to the nature of the information and the systems involved.

Our website uses HTTPS/SSL technology to help protect information transmitted through supported pages of our website. We also use reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of information under our control. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted to us through the internet, email, text message, online forms, or other digital channels.

Protecting Children’s Privacy

Our Sites are not intended for users under 18 years of age. No one under 18 may provide any information to or through the Sites. We do not knowingly collect Personal Data from users under 18. If you are under 18, do not use or provide any information on or in our Sites or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18 without parental consent, please contact us at the contact information below.

Links to Other Sites

Our websites and communications may link to other websites, platforms, social media pages, partner sites, or third-party services that have their own privacy policies. We are not responsible for the privacy practices of those third-party websites or services. We encourage you to review the privacy policy of any site or service you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology, legal obligations, or privacy practices evolve. If we make material changes, we will update the effective date and may provide additional notice where appropriate.

California Residents

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Sites that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Data and the names and addresses of those businesses with which we shared your Personal Data with for the immediately prior calendar year. You may request this information once per calendar year. To make such a request, please contact us using the information below.

Contact Information

If you have questions or concerns about this Privacy Policy or Onsite’s privacy practices, please contact us at:

Onsite Wellness Group, LLC

Attn.: Privacy Request

1044 Old Highway 48 North

Cumberland Furnace, TN 37051